R. Harvey Drainage – 

This document contains the core policies and statements of R. Harvey Drainage. These

policies set out our commitment to quality, safety, compliance, and customer service. They

apply to all employees, contractors, and representatives of the company.

 

 

 

Privacy Policy

R. Harvey Drainage is committed to protecting your personal data in accordance with UK

GDPR and the Data Protection Act 2018. We are registered with the Information

Commissioner’s Office (ICO), registration number ZB852928. Personal data collected is

used only for providing services and will never be sold or shared without consent, except

where required by law.

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Cookie Policy

Our website uses cookies to enhance your browsing experience and to monitor site

performance. Users may disable cookies at any time in their browser settings.

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Terms & Conditions of Service

- All work is carried out by trained engineers to industry standards. - Written quotes are

provided prior to work, except in emergency call-outs where call-out rates apply. -

Payment is due upon completion unless otherwise agreed in writing. - We are not liable for

pre-existing faults or damages outside our control. - Cancellations require 24 hours’ notice

(non-emergencies).

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Health & Safety Policy

R. Harvey Drainage is committed to providing a safe working environment. We comply

with all relevant Health & Safety Executive (HSE) regulations. Our Safe Systems of Work

are accredited through PQS (SSIP Certificate: SP420011631). Employees are trained in

drainage safety procedures and provided with appropriate PPE.

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Environmental Policy

We are committed to minimising environmental impact. Waste materials are disposed of

using licensed facilities. We reduce water and chemical usage where possible and work to

prevent pollution in all operations.

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Quality Assurance Policy

R. Harvey Drainage guarantees high-quality service standards. As members of the

National Association of Drainage Contractors (Membership no. 0698) and EUSR

registered (No. 599522), we commit to continuous improvement and customer satisfaction.

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Complaints Policy

We aim to resolve complaints quickly and fairly. Complaints will be acknowledged within 2

working days and responded to within 10 working days. Escalation procedures will be

explained if resolution cannot be reached.

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Insurance & Liability Statement

R. Harvey Drainage maintains the following insurance cover (policy no. 9662560, valid 18

July 2025 – 17 July 2026): - Employers’ Liability: £10,000,000 - Public & Products Liability:

£5,000,000 - Professional Indemnity: £100,000 - Hired-in Plant: £25,000 Insurer: Probitas

Syndicate 1492 at Lloyds via Brown & Brown Insurance Brokers (UK) Limited t/a Open

Underwriting Solutions.

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Emergency Call-Out Policy

We operate a 24/7 emergency call-out service. Response times may vary depending on

demand and location. Call-out charges will be explained clearly before attendance. Our

priority is customer safety and fast resolution of urgent drainage issues.

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Modern Slavery & Anti-Bribery Statement

R. Harvey Drainage is committed to preventing modern slavery and bribery in all its forms.

We do not tolerate forced labour, human trafficking, or corruption. We expect all suppliers

and contractors to uphold these same values.

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Safeguarding & Lone Working Policy

Our engineers may work in homes, schools, or environments with vulnerable people. All

staff are trained in safeguarding awareness. Lone working procedures are in place to

protect both staff and customers.